Answers

Can I get my money back if I can't get a film that has been paid for to play?

Generally, we solve technical problems quickly. Please contact an administrator directly per email at support@realeyz.tv. to clarify how your case can be dealt with.

Can I subscribe to realeyz.tv?

Yes. Our low monthly flatrate is currently €2.90. Enjoy over 700 films whenever and wherever you want. There is no obligation and you can cancel anytime. More information here.

Can I watch realeyz.tv on mobile devices?

Absolutely! We are proud to announce that realeyz.tv supports iPad, iPhone and Android smartphones.If you have any questions, please drop us a line at support@realeyz.tv. Connected TV coming soon!

Do I have to register to watch films on realeyz.tv? Does registering on realeyz.tv cost me anything? Will I have any obligations or commitments if I register?

You can watch films on realeyz.tv after registering. Plus, registration offers advantages like free films and other perks. Registration itself is free and entails no further obligations or commitments.

Do I need special software to stream the films?

No special software is required to watch films of realeyz.tv. All that is needed to watch at realeyz.tv is a current browser and an up to date version of Flash Player. The most recent version of Flash Player can be found here http://www.adobe.com/products/flashplayer/

How can I report an inappropriate post or comment?

Should you discover a Blog comment that  for any reason is, in your opinion, inappropriate in any way, you can report the comment or member. To support@realeyz.tv. Please explain in your message to our administrator why, in your opinion, the post is inappropriate.

How can I write a comment about a Blog article?

You can comment on a Blog article when logged in to your Facebook account filling out the comment space found directly under an article.

How do I register?

You can register here. Simply enter an email address and a password. To complete the registration process, confirm your email address using the link that will be mailed to you. The registration process is fast and simple, absolutely free, and without obligation. Registration brings with it many advantages in the blink of an eye and includes the full use of all realeyz.tv portal features, such as free films and more.

How do I watch films on realeyz.tv?

If a film description or trailer on realeyz.tv has caught your interest and you want to watch the film, then start the payment process directly on the film detail page.

How fast does my internet connection speed have to be to stream films on realeyz.tv? Are there minimum requirements for my computer?

Because a relatively large volume of data is transferred from our server to your computer, we recommend an internet connection with a minimum download rate of 1 Mbit/sec. This allows the film to play without disruption and without loading delays. Such a speed is approximately equivalent to DSL 1000. We would like to point out that if your internet connection rate is volume-based, your internet provider may charge you additional fees if you go over your volume maximum. At realeyz.tv, we recommend members have an internet flat rate, so that you can keep your eyes on the film instead of the clock.

How much does watching a movie on realeyz.tv cost?

Prices for films of realeyz.tv vary: EUR 1.90 (rental within 48 hours), and starting from EUR 4.90 for download-to-own. Our monthly subscription is EUR 2.90. From the moment payment has been processed, you can watch the film as often as you like within a 48 hour time period or download it. In addition to the price of streaming, payment agencies charge their own processing fees.

How often can I watch a film after paying for it? Can I download and save realeyz.tv films?

After the payment process is complete, you can watch the film (in the version you have chosen) as often as you like within a 48 hour time period. You can also purchase selected films as downloads and save the films you watch on realeyz.tv. The films are streamed directly from our server to your computer screen – which means there is no waiting for a film to download. You can immediately start the film. You can even jump to any place in the film if you like – just as if you are watching the film on a DVD.

I can't get the film to fast-forward. What's the problem?

At realeyz.tv, you can jump to any point in the film by moving the bar on the player's film time line indicator. If this doesn't work, then check to see if you are using a current version of Flash Player. To check your version of Flash Player, or to download the newest version, follow this link http://www.adobe.com/products/flashplayer/

I can't get the film to play in full-screen mode. What can I do?

The button that allows you to watch the film in full-screen mode is located in the lower right corner of the player. If the button doesn't work, check your version of Flash Player. It should be the newest version. To check your version of Flash Player or to download the newest version, follow this http://www.adobe.com/products/flashplayer/.

I enter my correct login information but the login doesn't work. What 's the problem?

To successfully login, make sure that “cookies” are activated in your browser settings. If you have already activated cookies and are still having problems logging in, please contact an administrator here support@realeyz.tv.

I get a notification saying “This film is not available in your country”. Why can't I watch the film?

Some films at realeyz.tv are not available worldwide and are licensed for viewing in certain countries only. Different films have different licensing agreements. The IP address of the computer you are using to watch on realeyz.tv determines whether or not a film will be viewable or, in some cases, blocked in your area. realeyz.tv has other many other films that are viewable in your country. Generally, only films available in the country of the user are displayed, but sometimes you might see on other websitesor receive links to films that are not available in your territory.

I have forgotten my password. What can I do?

If you forget your password, simply follow this link.Here you can type in the email address you used during registration and a new system-generated password will be emailed to you.

I would like to become a Blog author. Can I write articles for the realeyz Blog?

Of course! Just write us an email telling us a bit about yourself and why you were born to be a realeyz.tv blogger and send it to blog@realeyz.tv. The best approach is to send us a short sample of your article with your email. If your contribution fits with the editorial content on realeyz.tv then we'll contact you without delay and make you a realeyz.tv blogger.

I'm a Mac or Linux user. Can I still use the realeyz.tv platform and stream films?

You can use Windows (XP and higher), Mac (only 10.4 and higher) or Linux - realeyz.tv supports all current internet browsers and systems independent of platform.

Payment

On every film detail page you will find a button (located directly in the player) that starts the film. 

Please note: once you have successfully ordered and paid for the film, you have a 48 hour time period for watching the film as often as you like. Or you must download the film within 48 hours. Once the 48 hour time period has expired, the streaming license you have purchased also expires, and you will need to purchase another license should you wish to watch the film again.

Selecting language versions

When you click on the “Play” button you will be asked to select the language or subtitle version you want to watch. Language and subtitle versions vary from film to film. We make every effort to offer as many language combinations as possible, but certain films may be available in one language only. To find out which languages are available, please see the film detail page.

Some of the functions at realeyz.tv don't seem to work on my browser. What is the problem? Do I need to activate cookies to use the realeyz.tv website? And what about JavaScript?

To use all the functions at realeyz.tv, you should have 'cookies' activated (also cookies from third parties!) in your browser settings. And please activate JavaScript. If you have cookies activated and are still experiencing any problems, please contact an administrator support@realeyz.tv.

The film shakes during playback. Why does this happen and what can I do to stop it?

While a film is streaming, our servers transfer a relatively large volume of data onto your computer. To handle this data load, we recommend an internet connection with a download rate of at least 1 Mbit/sec. This allows the film to play smoothly and avoids loading delays. You can check your streaming speed by looking for “settings” in the lower right hand in the toolbar. If your internet connection is slower than the recommended minimum speed, there may be delays during playback. In this case, we recommend that you pause the film briefly and wait a few seconds to allow a data buffer to load. Along with the speed of your internet connection, you should check your firewall settings to make sure that it is not hindering or blocking the realeyz.tv data flow. If your internet connection meets the minimum requirements and your firewall settings are correct and you are still experiencing problems playing a film. Please contact an administrator at support@realeyz.tv. and we will attempt to help you solve this problem.

The subtitles aren't visible at all or are or displaying incorrectly. What can I do?

a. Subtitles cannot be seen in the full-screen mode. This is due to the display features in Flash Player. Check to see if the subtitles are visible in the regular window mode (normal view).

b. The subtitles can't be seen in full-screen mode or in the regular window mode (normal view). Try closing the player and repeating the playback process. If this doesn't help, please report this error to our technical support (support@realeyz.tv.), so that we can correct it as soon as possible.

What does realeyz.tv do with my personal information?

We consider confidential use of personal information a top priority at realeyz.tv. Data will never be passed on to third parties unless required by law and then only according to data protection standards. Our privacy statement explains which data will be used for what purpose, how long it will be stored, and explains how you and you alone determine how your data will be used.

What is realeyz.tv?

realeyz.tv is your online arthouse cinema. You'll find unforgettable fiction films, uncompromising documentaries, and films that cut across categories and genres. The films are offered in the form of streams or downloads for viewing on your home computer screen and mobile devioces (smartphone andtablet PCs). This service is also known as 'Video on Demand'. The realeyz.tv Blog keeps you up to date with news from the world of  film. The blog also takes an in-depth look at film topics and places them within a wider context.  We show uncompromising films by selected filmmakers that reflect the world as it evolves today, on both a grand and intimate scale.

What is the realeyz Blog? How does the Blog work?

The realeyz.tv Blog is a self-contained web magazine on realeyz.tv. Here you'll find articles about individual films and filmmakers and articles that pick up on and explore the topics and issues dealt with in our films. Sometimes a magazine article ties in thematically to a number of films that possibly, at first glance, don't appear to have much in common. The magazine points out these associations and cross references and provides you with further information. The range of topics dealt with in the magazine reflects the guidelines relevant to our films: independent, instructive background information, new points of view....

What is Video On Demand? What is Streaming? What is Download to Own?

The term 'Video on Demand' (abbreviation 'VoD') describes a service that allows viewers to decide their own 'program'. Films stored on our server are ready and waiting to be viewed via streaming technology, any time of the day or night. On realeyz.tv, you decide what, and when, you watch. The word 'stream' means that video data is transferred from our server directly on to your computer screen. This takes place without the inconvenience of first having to download before you watch, which includes attendant time delays. Films can be watched immediately after the player is activated. It is even possible to fast forward or rewind to any part of the film.

You can also purchase films as downloads to own to saveon your computer and watch anytime. Or try our low monthly flatrate! More info here.

What kind of films can I find on the realeyz.tv portal?

realeyz.tv covers a wide spectrum of films. We offer a diverse mix: arthouse cinema, uncompromising documentaries by dedicated filmmakers,  and films that cut across genres and categories. realeyz.tv is an umbrella platform for these types of film, a portal that highlights the social relevance and authenticity of independent film making, and unites diverse and exciting films under one roof.

What payment options can I use on realeyz.tv?

At realeyz.tv we accept many of the current payment service companies. These agencies charge fees that must be added to the price of the film.

realeyz.tv has no influence on the fees charged by payment service providers or the way these payment options work.

Which film languages and subtitle languages are available on realeyz.tv?

We make a concerted effort to secure for each of our films as many language and subtitle versions as possible. Almost every film is offered in more than one version. As a rule we offer the film's original version, and a version or versions with subtitles in German, English, and a variety of other languages, including French, Spanish, and Polish. Additionally, subtitled versions make it possible for those with hearing impairment, for example, to enjoy our film catalog. In the credits on the film detail page, you can read which languages and subtitle versions are available.

Which web browsers does realeyz.tv support?

realeyz.tv supports all current browsers. Recommended browser versions are Internet Explorer in version 6 and higher, Firefox in version 3 and higher, Safari, and Konqueror. In addition to a browser, a current version of Flash Player is required to play films. You can download Flash Player here http://www.adobe.com/products/flashplayer/. Should you have any problems surfing on realeyz.tv, or have problems playing a film, please contact us directly by email support@realeyz.tv - our administrators will help you find a solution.

Who runs realeyz.tv?

We at EYZ Media in Berlin, Germany own and operate the realeyz.tv portal. You can find our contact information in the 'Imprint' section of the realeyz.tv website.

Who writes the realeyz Blog?

The realeyz.tv Blog is a self-contained web magazine on realeyz.tv. Here you'll find articles about individual films and filmmakers and articles that pick up on and explore the topics and issues dealt with in our films. Sometimes a magazine article ties in thematically to a number of films that possibly, at first glance, don't appear to have much in common. The magazine points out these associations and cross references and provides you with further information. We also offer links to other web addresses for exploring specific topics on your own. The range of topics dealt with in the magazine reflects the guidelines relevant to our films: independent, instructive background information, new points of view....

Blog writers come from a variety of fields and include people working for organizations committed to specific issues found in our films. Importantly, filmmakers themselves write articles for the magazine, placing their films in a wider context for the reader.